Return and Refund Policy

At Hula Hawaiian Shirts, we provide made-to-order sports apparel. Since each item is printed and sewn specifically for you, we do not offer exchanges or refunds for a change of mind or a size selected incorrectly by the customer. However, your satisfaction is our priority.

1. 30-Day Window for Faulty Items

We offer a 30-day refund or replacement request window from the date of delivery for items that are:

Incorrect Size: Received a size different from your order confirmation. If our size chart is incorrect and causes a sizing issue, we will provide a replacement at no additional cost.
Design Mismatch: Significant difference from the product image.
Damaged/Defective: Printing faults, tearing, or material defects.
Wrong Style: Received the wrong collar type (Camp vs. Point).

2. How to Request a Resolution

To resolve an issue, please follow these steps:

Step 1: Email [email protected] within 30 days.
Step 2: Include your Order Number and Clear Photos of the defect + the shipping label.
Step 3: Once verified, we will offer a Full Refund or a Free Replacement. Approved refunds are initiated within 1–5 business days after approval. Replacement production takes 1–4 business days, followed by estimated transit of 4–10 business days to the United States or 4–15 business days internationally.

3. Return Shipping & Fees

Return Shipping Fee: If a replacement/refund is approved due to our error, you do not need to ship the item back. There are no return shipping costs for the customer.
Important: Please DO NOT send items back. We never require a physical return for a refund or replacement.

4. Refund Timeline

Refund Method: Credits are issued to your original payment method.
Processing: We initiate approved refunds within 1–5 business days after approval.
Posting Time: It may take 3–7 business days for the funds to appear in your account, depending on your bank.

5. Cancellations & Modifications

Window: You have 12 hours from the time of purchase to cancel or modify your order.
After 12 Hours: Orders enter production and cannot be stopped or changed.

6. Replacements and Size-Chart Errors

We do not require you to return the item or its packaging. If our size chart is incorrect and causes a sizing issue, we will provide a replacement free of charge, including shipping. Contact us within 30 days of delivery with your order number and photos showing the measurements.