Return and Refund Policy

At Hula Hawaiian Shirts, we provide made-to-order sports apparel. Since each item is printed and sewn specifically for you, we do not accept returns for “change of mind” or “incorrect size ordered.” However, your satisfaction is our priority.

1. 30-Day Window for Faulty Items

We offer a 30-day return/refund window from the date of delivery for items that are:

Incorrect Size: Received a size different from your order confirmation.
Design Mismatch: Significant difference from the product image.
Damaged/Defective: Printing faults, tearing, or material defects.
Wrong Style: Received the wrong collar type (Camp vs. Point).

2. How to Request a Resolution

To resolve an issue, please follow these steps:

Step 1: Email [email protected] within 30 days.
Step 2: Include your Order Number and Clear Photos of the defect + the shipping label.
Step 3: Once verified, we will offer a Full Refund or a Free Replacement processed within 3–5 business days.

3. Return Shipping & Fees

Return Shipping Fee: If a replacement/refund is approved due to our error, you do not need to ship the item back. There are no return shipping costs for the customer.
Important: Please DO NOT send items back to our Kailua office without authorization. Unauthorized returns cannot be processed for refunds.

4. Refund Timeline

Refund Method: Credits are issued to your original payment method.
Processing: We initiate the refund within 1–5 business days.
Posting Time: It may take 3–7 business days for the funds to appear in your account, depending on your bank.

5. Cancellations & Modifications

Window: You have 12 hours from the time of purchase to cancel or modify your order.
After 12 Hours: Orders enter production and cannot be stopped or changed.

6. Product Condition for Returns (if applicable)

If a physical return is requested by our team, the item must be unworn, unwashed, and in its original packaging.

7. Contact Us

Email: [email protected]
Hours: Mon – Fri | 9 AM – 5 PM (HST)